Return/Refund Policy
Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable.Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
Defective Items
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us, to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.
When emailing about a defect, please state the following information: your order number, with your name and the nature of the defect, and attach some photos if possible. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.
Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Refunds
If a customer cancels its order, once it has shipped, or refused the order at time of delivery, we will only refund the amount of the products that was ordered. Shipping costs are non refundable and a 20% restocking fee will be deducted from original purchase order on all returned items.
Refund payments will be made using the same payment method you used to make the initial purchase.
If an item is defective and is accepted to be returned and we do not have a replacement in stock, we will refund the full amount of the item to the customer.
If an order is requested for cancelation before products have been shipped, the full amount of the order will be refunded.
Orders/Cancelations
Orders that have been shipped will not be eligible for cancelation, please be attentive on orders placed. To Cancel an order, please click on contact us and send us a prompt email with Order #, Name, Address, items ordered. We will do our best to cancel your order.