F.A.Q

Returns & refunds

Can I return or exchange an item?

Because of the intimate nature of our products, and for sanitary reasons, we can’t accept returns or exchanges unless an item is defective. Any item designed to come into contact with the body is non-returnable once it leaves our warehouse.

What if my item is defective?

If an item is defective within 30 days of purchase, we’ll replace it with the same item. Email us your order number, your name, a description of the defect and photos if possible. We’ll send you a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA can’t be processed.

Once we receive the item (return shipping is your responsibility), we’ll ship your replacement free of charge. Returned items must include all original parts and packaging, such as batteries, cords, controls, warranty cards and instructions.

How do I request a refund?

If you cancel an order before it ships, we refund the full order amount. Orders that have already shipped can’t be cancelled.

If an order is refused at delivery, we refund the product amount only. Shipping costs aren’t refundable, and a 20% restocking fee applies.

If a defective item can’t be replaced because it’s out of stock, we refund the full price of that item.

How will I receive my refund?

Refunds are issued to the original payment method used for your purchase.

For full details, see our Refund Policy.