Delulu Candle Shop Returns & Refunds

 We want you to love your candle. If something is not right with your order, please contact us so we can help.

 Damaged or incorrect items 

If your order arrives damaged, defective, or incorrect, contact us within [X] days of delivery. Include your order number and clear photos of the item and packaging. If the issue is confirmed, we will arrange an appropriate replacement, refund, or store-credit solution. 

Returns for non-custom items Unused, unopened, non-personalized candles may be eligible for return within [X] days of delivery. To start a return, contact us with your order number.

Custom and personalized candles Because custom candles are created specifically for you, personalized or made-to-order items are final sale unless they arrive damaged, defective, or materially different from the approved/customization details.

Return shipping [Choose one: Customers are responsible for return shipping costs / We provide a prepaid return label for approved returns.]

Refund timing Once an approved return is received and inspected, refunds are issued to the original payment method within [X] business days. Your bank or card provider may take additional time to post the refund.

Contact For help with a return, contact Delulu Candle Shop through our contact page and include your order number.